Refund policy

We want you to love your Purple Moon Collection purchase, but if something’s not right, we’re here to help — within reason.

Return Window

You have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return:

• The item must be in its original, unused condition – unworn, unopened, and in its original packaging.

• Proof of purchase is required (e.g., order confirmation or receipt).

• Items that have been opened, used, or are not in resaleable condition may not be accepted for return.

We reserve the right to decline returns that do not meet these conditions.

How to Request a Return

Contact us at support@mendotamerchants.com to initiate a return. Please do not send anything back without contacting us first — returns sent without approval will not be processed.

If your return is accepted:

• You’ll receive return instructions and the address to send your product back.

• Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@mendotamerchants.com with photos so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Personal care items (e.g., beauty products)

• Custom or personalised products

• Opened or used items

• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, feel free to reach out before starting a return.

Exchanges

We do not process direct exchanges. The fastest way to get what you need is to return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method. Please allow some time for your bank or credit card provider to process the transaction.